FAQs

FAQ for E-commerce
How long does it take to process and deliver orders?

Order processing typically takes 1-3 business days. However, during holidays or peak seasons, there might be variations. Customers will receive email notifications with tracking information once the order is shipped.

Can I track my order?

Yes, every order comes with a tracking number. Besides the confirmation email, customers can track their orders on the partnered shipping platforms. Additional tracking details will be provided in the shipping confirmation email.

What if I need to modify or cancel my order?

Orders are processed within 3 days. If modifications are requested within this timeframe, they will be accommodated. In the event of an order that cannot be canceled, customers can return the product within 20 days for a refund or replacement.

Sustainability
What makes Nopa Move sustainable?

Our goal is to make Nopa Move a substitute for single-use cups by promoting reuse, saving 10g of plastic per bottle usage.

Nopa Move is modular, allowing for part replacement without discarding the entire product. We offer collection and upcycling of used or broken parts through our Partner VECA. Mono-material design (meaning each part is made of 1 material) makes processing easier and more cost-effective, providing higher quality recycling outputs, the dream for recycling companies.

Designed in Vietnam, Made in Vietnam for Vietnamese consumers with a short supply chain, supporting the local manufacturer community.

Uniqueness
What makes Nopa Move unique?

Nopa Move offers a unique product experience, collaborating with F&B partners for discounts or gifts.

Effortless part replacement with regular collection cycles.

Customization options with mix-and-match parts and a unique core collection.

What is the Switch process?

You can refer to our tutorial How to Switch on our blog. You can order a collection through the VECA app and get a discount in return. For now this option will mostly be available in major Vietnamese cities. Nopers can also hand over other plastic or cardboard recycling wastes for recycling.

Performance
What is Nopa Move's capacity?

Nopa Move has a capacity of 580ml, larger than a Starbucks grande size.

How is it thermo-insulated?

Nopa Move utilizes vacuumed double layers to keep drinks cool, capable of keeping ice drinks cold for up to 5 hours under indoor conditions.

Health & Safety
What materials are used in Nopa Move?

BPA-free Polypropylene (PP) for base, core internal, sip lid, and cap.

Silicon for seals and handles.

BPA-free SAN for the outer core layer

PP & SAN are both safe, lightweight, and durable, with a high melting point and chemical resistance.

Virgin plastic is the only plastic material that can be F&B compliant

Any plastic toxicity concerns?

To humans: Nopa Move is BPA-free, addressing concerns related to leaching from plastics.

To the environment: We ensure responsible disposal through facilitated collection and upcycling of all parts.

Care
How should I care for my Nopa Move?

Use a soft sponge for cleaning to maintain appearance and longevity.

Avoid microwaving and dishwasher use.

FAQ for Nopa
What is Nopa?

Nopa is a product experience design studio aiming to design sustainable, human-centric product experiences to challenge norms and positively influence behavior, for a better environment and society

Why bottles?

Vietnam & SEA in general has a strong cold drink consumption volume that is responsible for a significant amount of single use plastic. The average lifespan of plastic cups is around 7 minutes. We believe that in engineering this small habit of reuse is a very powerful opportunity for impact.